- Sat Aug 28, 2021 5:27 pm
#13560
I just had my fourth bad experience with shipping machinery via UPS, this time they ruined an embroidery machine, packed in it's original factory box and foam insert which survived traveling from Japan, but could not withstand the clutches of UPS from Colorado to Arizona. Needless to say I'm disappointed, and to make matters worse UPS just denied my insurance claim saying the box was "insufficient" to ship the machine! What a load of crap! It was the factory box, double walled and with the custom molded foam packaging, all in good condition...til UPS got a hold of it. The seller even had a "drop warning sticker" on the outside of the box which breaks a vial and turns red when the box is subjected to too much force. UPS destroyed the plastic sticker and shattered the vial, then said the box didn't have the right "label" on it. Unreal.
I cannot recommend UPS for shipping machinery any longer as this is the fourth machine which they have ruined in the past few years. In addition, their offering "insurance" is fraud as it's impossible to know if they will honor the claim as their "associates" do not know their own internal "rules" for packaging. The seller asked at the UPS office if the box was sufficient and they said "yes." More corporate BS.
Has anyone here found a shipping company that hasn't destroyed heavy machinery? When I bought a CB4500 it was strapped to a palate and handled by a freight forwarder, not a scratch on it. It also weighted three times what my embroidery machine weighed, but they could easily handle it.
Any advice?
I cannot recommend UPS for shipping machinery any longer as this is the fourth machine which they have ruined in the past few years. In addition, their offering "insurance" is fraud as it's impossible to know if they will honor the claim as their "associates" do not know their own internal "rules" for packaging. The seller asked at the UPS office if the box was sufficient and they said "yes." More corporate BS.
Has anyone here found a shipping company that hasn't destroyed heavy machinery? When I bought a CB4500 it was strapped to a palate and handled by a freight forwarder, not a scratch on it. It also weighted three times what my embroidery machine weighed, but they could easily handle it.
Any advice?